Returns Policy

We want you to love your purchase. If something isn't right, we're here to make it easy to return or exchange eligible items. Please review the details below.

Return Window

• You have 30 days from the date of delivery to initiate a return for most items.
• The item must be unused, in original condition, with all tags, packaging, and accessories included.
• Sale or final clearance items are non-returnable unless defective.

Eligible Items

• Most products are eligible for return.
• Non-returnable items include:
  • Underwear, swimwear, and lingerie (for hygiene reasons)
  • Personalized or custom-made items
  • Beauty products, cosmetics, and perishables (once opened/sealed broken)
  • Digital downloads and gift cards

How to Make a Return

1. Log into your account → Go to "My Orders" → Select the order → Choose "Return Item(s)".
2. Follow the prompts to select the reason and items you wish to return.
3. Print the prepaid return label (provided for defective/damaged items; otherwise, customer pays return shipping).
4. Pack the item securely in its original packaging and attach the label.
5. Drop off at the designated carrier location.

If you checked out as a guest, use the return portal link in your order confirmation email.

Return Shipping Costs

• Free returns for defective, damaged, or incorrectly shipped items.
• For change-of-mind returns, you are responsible for return shipping costs (unless your order qualified for free shipping promotions that include free returns).
• Original shipping fees are non-refundable.

Refunds

• Once we receive and inspect your return, we'll process your refund within 5–10 business days.
• Refunds are issued to your original payment method.
• You'll receive an email confirmation when the refund is complete.
• Note: Shipping costs are non-refundable, and any promotional discounts may be adjusted.

Exchanges

• We currently do not offer direct exchanges. Please return the unwanted item and place a new order for the desired size/color/style.

Damaged, Defective, or Wrong Items

• Contact us within 7 days of delivery with photos of the issue.
• We'll provide a free prepaid return label and either replace the item (if available) or issue a full refund.

Questions or Issues?

We're happy to help with any return-related questions.Reach out via:

• Email: market@ebooom.com
• Phone: +1-778-788-7698 (Mon–Fri, 9am–6pm PST)
• Live Chat: Available on our website during business hours.

This policy is designed to be fair and transparent. We reserve the right to refuse returns that do not meet the above conditions.