Brand
Designer
High Jewellery
DIAMONDS
GIFT IDEAS
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Ebooom
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Delivery Information

We strive to process and ship your orders as quickly as possible. Below you'll find everything you need to know about shipping, delivery times, costs, and tracking.

Shipping Methods & Times

  • Standard Shipping: 3–7 business days (free on orders over $50 / £50 / €50).
  • Express Shipping: 1–3 business days (available at checkout for an additional fee).
  • Next-Day Shipping: Available in select regions (selected at checkout).

Delivery times start once your order has shipped. Processing typically takes 1–2 business days, but may be longer during peak periods (e.g., holidays, sales events).

Shipping Costs

  • Orders under $50: Standard shipping $5.99 (or local equivalent).
  • Orders $50+: Free standard shipping.
  • Express and Next-Day options: Calculated at checkout based on weight and destination.

We reserve the right to adjust shipping fees for oversized or heavy items.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link.You can also track your order anytime by:

  1. Logging into your account → "My Orders" → Select the order.
  2. Using the tracking link in your shipping confirmation email.

If tracking shows no updates for more than 7 days, please contact us.

International Shipping

Yes, we ship to most countries worldwide!

  • Delivery times: 7–21 business days (depending on customs clearance).
  • Shipping costs: Calculated at checkout based on destination.
  • Customs & Duties: Import taxes, duties, and customs fees are the responsibility of the recipient and are not included in our shipping charges. We recommend checking your local regulations.

Certain items (e.g., liquids, batteries) may have shipping restrictions to specific countries.

Shipping Restrictions

  • We do not ship to PO Boxes, APO/FPO addresses, or certain sanctioned countries.
  • Some products may be unavailable for international shipping due to manufacturer restrictions.

Lost or Delayed Packages

If your package is lost or significantly delayed:

  1. Check tracking first.
  2. Contact the carrier with your tracking number.
  3. If unresolved, reach out to our support team with your order number—we'll investigate and may reship or refund.

Address Changes

You can update your shipping address before the order ships via "My Orders." Once shipped, address changes are not possible.

Questions?

Contact our support team via live chat (9am–6pm EST, Mon–Fri), email Market@ebooom.com, or phone +1-778-788-7698.